Return Policy

Return Policy

We want tails wagging and humans happy. If your order isn’t a perfect match, we’ve got your back—but here's a feel-good alternative. Instead of sending it back for a refund, consider donating it to a local shelter or rescue. It’s a win-win: better for the planet, a gift to a pup in need, and a big support to our small business.

Send us a quick proof of donation, and we’ll pay it forward with a $75 donation to that same organization to keep the love going.

Return Eligibility

We’re happy to accept returns on items that are unused and in original condition. To be eligible, your item must show no signs of wear — including stains, rips, pet hair, or other signs of use. For hygiene and quality assurance, we cannot accept returns on items that appear to have been “test driven.” Please also ensure your return includes the original packaging.

Return must be initiated within 10 days of delivery.
Returns are subject to a 15% restocking fee that will be deducted from your refund.
Preorder and international orders (when available), are final sale unless damaged or defective.

Steps to Return

Email us at team@fangandbonenewyork.com with your order number and reason for return. We’ll reply with return instructions and the return address.
Ship the item back to us. Customers are responsible for return shipping cost unless the item was damaged or incorrect. Please use the original packaging.
Once we receive and inspect the item, if it meets our criteria for a refund, we’ll process it to the original payment method.